Layaway & Financing Available

Layaway & Interest-Free Financing Options Available

FREE GIFT with fur storage & cleaning

Sign up to get 10% off
*Exclusions apply.

Sign up to get 10% off *Exclusions apply.

Store Policies

1. Shipping Policy

We strive to process and ship your luxury outerwear and accessories orders with the highest level of care and security. 

  • Carrier & Security: All orders are shipped via FedEx. For security purposes, an adult signature authorization is strictly required at the time of delivery for all purchases over $500.
  • Shipping Schedule: Items are shipped Monday through Thursday. Orders placed after 3:00 PM CST with expedited shipping will be processed the following business day. 
  • Geographic Restrictions: We currently ship only within the 48 contiguous United States. Please note that we are unable to ship new fur orders to California.

  • Tracking: A tracking number will be emailed to you once your order has shipped. If you do not receive it, please contact our shipping department at 334-277-7610.

  • We do not refund shipping charges. Once an order has shipped, shipping charges will not be refunded.
  • Delayed Shipments: Delayed shipments do not qualify for refunded shipping charges. Once a shipment leaves our office, it is in the hands of the shipping company. If you need an order quickly, we recommend purchasing expedited shipping at checkout. Custom-made styles may take longer to process - once your order is ready, if you purchased expedited shipping - we'll expedite the shipment of your order to you.
  • Failed Deliveries: If there is a failed delivery, and the shipment is returned to us, there will be an added shipping charge for future delivery attempts. Please contact us with questions regarding shipping/delivery.
  • Cancelled Orders: Orders may only be cancelled before they have shipped. Once a shipment has left our office, we are unable to edit shipping details, or cancel orders. 

2. Return & Exchange Policy

At Henig Furs, we stand behind the quality of our products. If you are not satisfied, we offer a window for returns and exchanges: 

  • Return Window: Returns or exchanges must be initiated within 5 days of receipt. You must get the package back to FedEx within the 5 day window to be eligible for return/refund. 

  • Condition: Items must be unworn, in brand-new condition, with all original tags - including the unique Serial Number Tag - attached. Removal of the serial number tag voids eligibility for return. 

  • Fees: A $19.99 return shipping fee is deducted from refunds or store credits if you use our provided FedEx return shipping label. A 10% restocking fee applies to all approved returns & cancelled orders. 

  • Final Sale (Non-Returnable): Custom-made furs, altered, or monogrammed garments, clearance items, and gift cards are final sale and cannot be returned or exchanged (some custom-made styles may be eligible for store credit or exchange). 
  • Process: Online purchases cannot be returned to physical store locations and must be shipped back using the original return form. In-store purchases can only be returned to the store they were originally purchased from. 

3. Privacy Policy

Your privacy is top priority for our fifth generation family business. 

  • Information Collection: We collect essential details, such as name, contact information and demographic data to improve your shopping experience and provide order updates. 
  • Security: We have implemented physical and electronic procedures to safeguard your data. We will never sell or lease your personal information to third parties without your permission or legal requirement. 
  • Cookies: Our site uses cookies to remember your preferences and analyze web traffic. You may choose to decline cookies via your browser settings. 

  • Opt-Out: You may restrict the use of your personal data for marketing at any time by emailing info@henigfurs.com

4. Accessibility Statement

Henig Furs is committed to ensuring our website is accessible to all individuals, including those with disabilities.

  • Standards: We are continuously working to improve the user experience and apply relevant accessibility standards (ADA compliance).
  • Assistance: If you encounter any difficulty accessing our site or need assistance with an order, please contact us directly at 334-277-7610 or via our website chat, and our team will be happy to assist you. 

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. These guidelines explain how to make web content more accessible for people with various disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Accessibility Features:

To assist our users, we have implemented Accessibility Spark interface, which allows users to customize their experience based on their specific needs. This includes options for: 

  • Increasing text size and spacing.
  • Adjusting color contrast and greyscale modes.
  • Highlighting links and headers.
  • Pausing animations or distracting content.

Assistance and Ordering Support: 

If you experience any difficulty navigating our website, viewing content, or completing a purchase, due to an accessibility barrier, we want to help you directly. 

Please contact us for personalize assistance:

  • Phone: 334-277-7610
  • Email: info@henigfurs.com
  • Hours: Our Corporate office in Montgomery, Alabama is currently open Monday-Friday, 9am-5pm CST

Our team is happy to help you find products, answer questions, and help you to order, over the phone, to ensure you have a seamless experience. 

Feedback
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on our site so that we may investigate and resolve any issues promptly.

Contact Us