FAQ
Have questions? We've got answers!
Orders
Browse our website, select your size or style, and click Add to Bag. When you're ready, click the cart icon to review your items and proceed to Checkout. Follow the prompts to enter your shipping and payment details, then click Pay Now to complete your order!
Need assistance? Contact us via live chat or call 334-277-7610.
You'll receive email notification once your order is confirmed.
Because most orders are shipped using FedEx signature required delivery, we are unable to change the shipping address for an order, after it has shipped. For more details, please see our Shipping Policy. For questions, please use our chat or call 334-277-7610.
Once an order is placed, billing details can not be changed. If your order is approved, you'll receive shipping details by email once it's ready to ship. If your order is declined, you'll receive notification by email that your order has been cancelled. Please contact us with any questions by chatting or calling 334-277-7610.
Shipping & Returns
At this time, we are only able to ship to the contiguous United States. View our Shipping Policy for more details.
Order processing times vary. We do our best to process orders as quickly as possible. Because furs are handcrafted, some styles are made once an order is placed. We do our best to note when a style is custom-made in the product description. We use FedEx to ship, and we offer expedited shipping at checkout.
Please view our Shipping Policy for more details. And, contact us by chatting or calling 334-277-7610 with any questions.
You'll receive your shipping details by email once your order is ready to ship. Your estimated delivery date will be provided once the package is picked up and scanned by FedEx.
We offer free exchanges, and easy returns. We include a FedEx return shipping label with all order shipments. View our Return Policy for more details. Please contact us with any questions.
Our Products
Online shopping can be tricky, but we're here to help you find the right size every time. Our detailed sizing guide includes sizing recommendations and easy to follow instructions for obtaining your measurements. A great fit is just a click away!
We carry all sizes and we offer complimentary alterations for many of our furs. We also custom-make furs, so if you don't see your size or color, contact us.
Yes! Henig Furs e-gift cards make the perfect gift for any occasion.
- Where to Buy: You may purchase digital gift cards online anytime.
- Redemption: Gift cards can be redeemed online toward any of our luxury furs, leather, outerwear, or professional services (such as cleaning, repair, and cold storage).
- Denominations: Choose from preset amounts online.
Need help purchasing a gift card or checking a balance? Contact our customer support team by chatting or calling 334-277-7610.
Fur Care
We highly recommend placing your fur in cold storage in the spring/summer, and having it regularly professionally cleaned & conditioned. Bring your fur to your nearest Henig Furs, one of our events, or purchase our services online using our Ship & Store option.
During cold weather seasons, when you have your fur at home, we recommend hanging your fur on a broad shoulder hanger, in a cool, dark closet. Reference our Fur Care page for more details.
Bring your fur to your nearest store, one of our events, or take advantage of our convenient Ship & Store option online.
It is not recommended to store your fur at home, as it is vulnerable to moths and humidity. Never store your fur in plastic, or in a garment bag (garment bags are only for travel), it needs to hang freely on a broad shoulder hanger, and be able to breathe.
Bring your fur to your nearest store, one of our events, or purchase our Ship & Store option online to have your fur stored in our cold storage vaults. Use our chat or call (334) 277-7610 for more info on service and repair.
Even if you haven't worn your fur, furs should be professionally cleaned & conditioned once a year, to protect the natural oils in the fur & to keep it from becoming dry. Once the oils are gone, they can not be replenished. And, once a fur is dry, it will begin to tear, eventually falling apart. Once this happens, it can not be adequately repaired.
Bring your fur to your nearest store, one of our events, or take advantage of our Ship & Store option online to have your furs cleaned & conditioned. Use our chat or call 334-277-7610 with questions.
Bring your leather jacket to your nearest store for cleaning & conditioning, or bring your jacket to one of our events. Or, you may send your jacket to our Montgomery store at 4135 Carmichael Rd. Montgomery, AL 36106. Use our chat or call (334) 277-7610 for questions regarding service and repair.
If caught early, permanent marker or ink can be removed from your fur or leather. Bring your garment to your nearest store, visit one of our events, or try our Ship & Store option online to have your garments professionally cleaned & conditioned. Use our chat or call (334) 277-7610 for more information on cleaning & repairs.
- For immediate spill care: Gently dust the wet area with baby powder right away, let it sit for approximately 30-60 minutes to draw out moisture, and then lightly brush it away.
- As soon as possible: To prevent lasting damage or staining, bring your garment to your nearest Henig Furs showroom—or order our Ship & Store option online—for professional cleaning & conditioning.
No, furs are not machine washable, and they can not be dry cleaned. They need regular professional fur cleaning & conditioning. Even if your fur hasn't been worn, we recommend bringing your fur to your nearest store, or trying our convenient Ship & Store option online to have your fur professionally cleaned & conditioned.
After wearing your fur in light rain or snow, shake it out, hang it up and let it dry naturally. Never use a dryer on your fur, and don't place it near heat or in the sun. Beware that heavy rain or water can ruin your fur. Bring your fur to your nearest store, or purchase our Ship & Store option online to have your fur professionally cleaned & conditioned. To ensure your fur is always ready for wet weather, have our master furriers add a reversible all weather lining!
Fur Services
We offer a variety of services, and we welcome all furs.
Yes, we offer professional fur repairs! Small tears and ripped seams can easily be repaired, provided the fur pelts are still supple and haven't dried out. We invite you to bring your fur to your nearest Henig Furs store or ship it to us for a professional evaluation. Our team will inspect the condition and provide a full estimate for your approval before starting any repair work.
Absolutely. We provide full alteration services: our furriers can expertly downsize your coat for a tailored fit, or source matching pelts to expand and enlarge your piece.
Bring your fur to your nearest store, or send your fur coat to our Montgomery store for alterations, restyle, or repair. Visit our Services page for more information on our ReStyle Services. Questions? Use our chat or call 334-277-7610.
Yes, as long as the fur is in good condition, it can be restyled into something new. Bring your fur to your nearest store, one of our events, or send your fur coat to our Montgomery store at 4135 Carmichael Rd. Montgomery, AL 36106. Visit our Services page for more information on our ReStyle Services. Call (334) 277-7610 with any restyling questions.
Absolutely! If you know how to sew, you may even be able to reattach the lining at home. But, if not, of course, you're welcome to bring your fur to your nearest store, one of our events, or take advantage of our convenient Ship & Store option online (include a note regarding any repairs you need & we'll reach out with a quote before beginning any work on your fur). Use our chat or call (334) 277-7610 with any questions regarding service and repair.
Yes, but quick action is essential to save the garment.
- For Smoke Damage: Smoke damage requires specialized, professional cleaning and deep conditioning—often repeated several times—to lift embedded odors. Prompt treatment drastically improves the results.
- For Burn Damage: Major burn damage is typically unfixable, but small burns (like cigarette singes) can frequently be repaired or patched with matching pelts.
Next Steps:
Drop off your fur at any Henig Furs location, or ship it directly to our corporate office (be sure to include a note with your contact information & what you need us to do, and we'll reach out with a quote once your fur arrives):
Henig Furs, 4135 Carmichael Rd., Montgomery, AL 36106.
Need advice before sending? Chat with us live online or call (334) 277-7610.
Do You Buy Furs?
No, Henig Furs does not purchase pre-owned furs outright. However, we proudly offer trade-in options where you can apply the value of your current fur toward a new purchase or service, as well as custom restyling to update your garment for modern wear. Contact your nearest store to schedule an evaluation!
Didn't find your answer?
Don't hesitate to reach out with any questions