Yes, cleaning & conditioning your fur is essential to protect the natural oils. Once these oils are gone, they can't be replenished. Your fur will begin to feel dry, and start to rip. Once this happens, the fur can't be adequately repaired.

• Bring your fur to your nearest store (no appointment is needed | we welcome all furs)
• Or, find an event near you (no appointment needed | we welcome all furs)
• Or, take advantage of our Ship & Store option online

Yes, cold storage protects your fur from heat, humidity, moths and sunlight, prolonging the life of your garment.

• Bring your fur to your nearest store (no appointment is needed | we welcome all furs)
• Or, find an event near you (no appointment needed | we welcome all furs)
• Or, take advantage of our Ship & Store option online

We recommend placing your fur in professional cold storage every summer, and ideally having your fur cleaned & conditioned at least every other year, if not every year. We welcome all furs.

Yes, we welcome all furs, regardless of where they were purchased.

• Bring your fur to your nearest store (no appointment is needed | we welcome all furs)
• Or, find an event near you (no appointment needed | we welcome all furs)
• Or, take advantage of our Ship & Store option online (if you need services other than storage & cleaning, include a note int eh box, and we'll reach out with a quote)

Bring your fur to a professional furrier for repair, as soon as possible, to help prevent further damage.

• Bring your fur to your nearest store (no appointment is needed | we welcome all furs)
• Or, find an event near you (no appointment needed | we welcome all furs)
• Or, take advantage of our Ship & Store option online

• During the winter months, hang your fur on a broad shoulder hanger, in a cool, dark closet.
• DO NOT hang your fur in a garment bag, or plastic, at home, these are only for travel.
• If your fur gets a little wet, shake it out, and hang on a broad shoulder hanger to dry in a well-ventilated area - DO NOT use heat or a hair dryer, these will damage your fur.

• Avoid spraying perfume, cologne, or hair care products on your fur.
• Avoid hanging your fur in cedar, this can dry out your fur.
• Do not take your fur to a drycleaner, it needs to be professionally cleaned & conditioned.
• Do not try to clean your fur at home with commercial products.
• Do not put your fur in a freezer (we don't know who started this rumor, but this will damage your fur).
• Do not hang your fur in a cramped closet, this can damage the guard hairs in your fur.
• Do not leave your fur in prolonged bright light, or in your car. Light can oxidize your fur, causing it to change color, and once this happens, it can not be corrected.

• If your fur gets really wet, get it to a professional furrier as soon as possible for cleaning & conditioning.
• If your fur has a rip or tear, get it to a professional furrier for repairs, as soon as possible to prevent further damage.