• During the winter months, hang your fur on a broad shoulder hanger, in a cool, dark closet.
• DO NOT hang your fur in a garment bag or plastic, at home, these are only for travel.
• If your fur gets a little wet, shake it out and hang on a broad shoulder hanger, to dry in a well-ventilated area - Do NOT use heat or a hair dryer, these will damage your fur.

• Avoid spraying perfume, cologne, or hair care products on your fur.
• Avoid hanging your fur in cedar, this can dry out your fur.
• Do not take your fur to a drycleaner, it needs to be professionally cleaned & conditioned.
• Do not try to clean your fur at home with commercial products.
• Do not put your fur in a freezer (we don't know who started this rumor, but this will damage your fur).
• Do not hang your fur in a cramped closet, this can damage the guard hairs in your fur.
• Do not leave your fur in prolonged bright light, or in your car. Light can oxidize your fur, causing it to change color, and once this happens, it can not be corrected.

• If your fur gets really wet, get it to a professional furrier as soon as possible for cleaning & conditioning.
• If your fur has a rip or tear, get it to a professional furrier for repairs, as soon as possible to prevent further damage.

Yes, cold storage protects your fur from heat, humidity and moths, prolonging the life of your garment.

• Visit your nearest store (no appointment is needed)
• Or, find an event near you (no appointment is needed)
• Or, take advantage of our Ship & Store option online
• We welcome all furs, no matter where they were purchased.

Yes, cleaning & conditioning your fur is essential to protect the natural oils. Once these oils are gone, they can not be replenished, and your fur will begin to feel dry, and may start to rip. Once this happens, the fur can not be adequately repaired.

• Bring your fur to your nearest store (no appointment is needed)
• Or, find an event near you (no appointment is needed)
• Or, take advantage of our Ship & Store option online
• We welcome all furs, no matter where they were purchased.

Bring your fur to a professional furrier for repair as soon as possible to help prevent further damage.

• Visit your nearest store (no appointment is needed)
• Or, visit one of our events (no appointment is needed)
• Or, take advantage of our Ship & Store option online (please include a note in the box regarding any issues with your fur, and we'll reach out with a quote once your fur arrives).
• We welcome all furs, no matter where they were purchased.

Yes, we welcome all furs, no matter where they were purchased.

• Visit your nearest store (no appointment is needed)
• Or, visit one of our events (no appointment is needed)
• Or, take advantage of our convenient Ship & Store option online (if you need services other than cold storage or cleaning & conditioning, please include a note in the box, and we'll reach out with a quote once your fur arrives).