Shipping policy

Carrier & Delivery Guidelines:

• Standard Orders: Shipped via major ground carrier.
• High-Value Orders: Select shipments may require an adult signature authorization upon delivery. 

Purchases can only be shipped within the contiguous states of the United States (excluding California). Once your order ships, you will receive an email with your tracking number. If you do not receive tracking details, please call us at (334) 277-7610. We are currently unable to ship new fur orders to California. 

• Items are only shipped Monday-Thursday. In some circumstances, if an in-stock item is ordered late Thursday or early Friday, and it is to be shipped overnight, if payment has cleared, Henig Furs will attempt to process the order and allow Saturday delivery.
• Items ordered after 3:00 PM CST with expedited shipping will be shipped the following business day.
• Items ordered after 3:00 PM CST Friday with expedited shipping will be shipped on Monday.

*For rush orders, please chat or call (334) 277-7610 before placing your order to verify stock and current shipping times. 

• We do not refund shipping charges. Shipping charges will not be refunded for orders that have shipped. Once a shipment leaves our office, it is in the hands of the shipping company. Delayed shipments do not qualify for refunded shipping charges. If you need an item quickly, we recommend purchasing expedited shipping at checkout.
• Some items are custom-made and may take longer to ship. Henig Furs does its best to put custom-made or backorder information on these items, but oversights can occur. Please call us if you have questions about your order. 
  

Signature Requirements & Unclaimed Deliveries:

• Signatures may be required on select deliveries, typically for orders over $500.
• If a package cannot be delivered after standard carrier attempts (usually 3 attempts) or goes unclaimed (most pickup locations will hold a package for up to 7 days), it will be returned to our facility. Returned packages incur an additional shipping fee for any subsequent reshipment attempts.
• For any delivery questions or custom arrangements, please contact our shipping department by calling 334-277-7610.
• If you are unavailable to sign for or accept your delivery during regular business hours, please contact our shipping department at 334-277-7610 before your order ships to arrange for package holding at a local carrier pickup facility.
  

Cancellations & Processing Details:

• Orders may only be cancelled before they have shipped. Once a shipment has left our office, we are unable to edit shipping details, or cancel orders. Custom-made orders are not eligible for cancellation. Gift cards orders can not be cancelled. Other exclusions may apply. Contact us with any questions.
• In some circumstances beyond our control, payments can take up to 2 business days to clear. In these rare events, we will not ship until payment has completed processing.