Return and Exchange policy

At Henig Furs, we stand behind the quality of our products. We gladly accept returns & exchanges initiated within 5 days of you receiving your order. Henig Furs reserves the right to determine whether to issue a refund, and the refund amount, based on inspection of the garment.

1. Return Window & Eligibility

• Timeframe: Returns and exchanges must be initiated within 5 business days of delivery.

• Condition: Items must be unworn, in brand-new condition, with all tags attached.

• Serial Number Tag: All furs feature a unique serial number tag. Removing this tag voids all eligibility for return, refund, store credit, or exchange.

• Inclusions: All garment bags, hat bags, and hangers must be returned. Missing items will result in additional fee deductions.

2. Final Sale Items (Non-Returnable)

The following items are FINAL SALE and are not eligible for return, refund, or exchange:

• Custom Orders: Any custom-made fur.

• Altered Garments: Any item that has been sized, modified, or monogrammed.

• Special Events: Purchases made during special events.

• Clearance: All items within our clearance collections.

• Gift Cards: Non-returnable and non-refundable.

3. Fees, Shipping & Complimentary Exchanges

• Restocking Fee: A 10% restocking fee applies to all approved returns to cover processing and handling costs. Restocking fees may also be applied to exchanges at our discretion.

• Return Shipping: A FedEx return label is included with your order. Use of this label will result in a $19.99 deduction from your refund/credit.

• Complimentary Exchanges & Sizing: We want our customers to be happy! Henig Furs is pleased to offer one complimentary exchange or free sizing alteration per order, including return shipping for your initial exchange. 
  

• Multiple Exchanges: While we strive to ensure a perfect fit, shipping items back and forth multiple times incurs significant shipping fees. If an order requires more than one exchange or repeated shipping back and forth, any additional shipping charges will be passed along to the customer. 

• Cancellations: Orders cancelled after payment capture are subject to a 10% restocking fee.

4. How to Process Your Return

1. Prepare the Package: Fill out and include the original return form. Returns cannot be processed if the form is missing or incomplete.

2. Select Your Option: Circle "Refund," "Exchange," or "Store Credit" on the form.

3. Ship: Use the provided FedEx label or your own trackable method.

Note: Online purchases cannot be returned to physical stores, and in-store purchases cannot be returned via the online portal.

5. Refunds & Processing

• Inspection: Henig Furs reserves the right to determine eligibility and final refund amounts based on garment inspection.

• Timeline: Returns typically take 5-7 business days to process once received.

• Method: Refunds are issued strictly to the original form of payment.

 

Contact Us

If you receive a damaged or defective item, please contact us immediately for a resolution.

• Email: [email protected]

• Phone: 334-277-7610

• Text: 425-979-2279