FAQ
We offer a variety of services, online & in stores, to help maintain the quality of your fur for years to come.
Reference our Fur Care page. Store your fur in our cold storage vaults and clean & condition your fur yearly. Bring your fur to your nearest store, or purchase our Ship & Store option online to store & clean your fur. Use our chat or call 334-277-7610 with any questions.
Bring your fur to your nearest store, one of our events, or take advantage of our convenient Ship & Store option online.
It is not recommended to store your fur at home, as it is vulnerable to moths and humidity. Never store your fur in plastic, it needs to hang freely on a broad shoulder hanger, and be able to breathe. Bring your fur to your nearest store, one of our events, or purchase our Ship & Store option online to have your fur stored in our cold storage vaults. Use our chat or call (334) 277-7610 for more info on service and repair.
Yes, our furriers can repair it! Bring your fur coat to your nearest store or one of our events. You can even purchase our Ship & Store option, and include a note regarding the repairs you need, and we'll reach out to you with a quote before beginning any work on your furs.
Yes, we can even match pelts to enlarge your fur! We can also have our furriers size down your fur. Bring your fur to your nearest store, or send your fur coat to our Montgomery store for alterations, restyle, or repair. Visit our Services page for more information on our ReStyle Services. Questions? Use our chat or call 334-277-7610.
Furs should be professionally cleaned & conditioned once a year. Bring your fur to your nearest store, one of our events, or take advantage of our Ship & Store option online to have your furs cleaned & conditioned. Use our chat or call 334-277-7610 with questions.
Yes, as long as the fur is in good condition, it can be restyled into something new. Bring your fur to your nearest store, one of our events, or send your fur coat to our Montgomery store at 4135 Carmichael Rd. Montgomery, AL 36106. Visit our Services page for more information on our ReStyle Services. Call (334) 277-7610 with any restyling questions.
If you know how to sew, reattaching the lining should be fairly simple. You're welcome to bring your fur to your nearest store, one of our events, or take advantage of our convenient Ship & Store option online (include a note regarding any repairs you need & we'll reach out with a quote before beginning any work on your fur). Use our chat or call (334) 277-7610 with any questions regarding service and repair.
Bring your jacket to your nearest store for cleaning & conditioning, or bring your jacket to one of our events. Or, you may send your jacket to our Montgomery store at 4135 Carmichael Rd. Montgomery, AL 36106. Use our chat or call (334) 277-7610 for questions regarding service and repair.
If caught early, permanent marker or ink can be removed from your fur or leather. Bring your garments to your nearest store, visit one of our events, or try our Ship & Store option online to have your garments professionally cleaned & conditioned. Use our chat or call (334) 277-7610 for more information on cleaning & repairs.
If the spill hasn't dried yet, sprinkle a little baby powder, as soon as possible on the spill, let it sit for 30 minutes to an hour, and then lightly brush. Bring your fur to your nearest store, or purchase our Ship & Store option online as soon as possible to have your fur professionally cleaned & conditioned.
No, fur coats are not machine washable, and they can not be cleaned by dry-cleaning. Bring your fur to your nearest store, or try our convenient Ship & Store option online to have your fur professionally cleaned & conditioned.
After wearing your fur in light rain or snow, shake it out, hang it up and let it dry naturally. Never use a dryer on your fur, and don't place it near heat or in the sun. Beware that heavy rain or water can ruin your fur. Bring your fur to your nearest store, or purchase our Ship & Store option online to have your fur professionally cleaned & conditioned.
No, we do not buy used furs, but you can trade-in your old fur on a new fur. Or, we can restyle your fur into something new. We also offer appraisals, bring your fur to your nearest store for more information. If you're looking to sell your fur, we recommend selling them online, either on facebook marketplace, or search "vintage furs", and you'll find many sites dedicated to selling used furs.
Your fur needs to be inspected, and it needs to be professionally cleaned, as soon as possible, likely several times to remove smoke damage. The longer the smoke stays in the fur, the harder it will be to eliminate. If the fur has burn damage, normally there is nothing you can do, however, for cigarette burns or small burns, the fur may be repaired or replaced. Our experts will inspect it and advise you whether it can be repaired. Bring your fur to your nearest store, or send your fur to our Montgomery store at 4135 Carmichael Rd. Montgomery, AL 36106. Use our chat or call (334) 277-7610 for questions regarding service and repair.