Shipping: Many of our products are made-to-order or are altered to better fit you. We do our best to ship majority of our products out within two business days, but if you would like to be sure of when you should expect to receive your product, please call us at (334) 277-7610.
All orders are shipped via FedEx or UPS and require a signature authorization at the time of delivery for purchases over $500. Purchases can only be shipped within the 48 contiguous states of the United States. Customers will receive an email with a tracking number once item has shipped. In the event the customer does not receive the tracking number via email, please call (334) 277-7610 and ask to speak to our Shipping Department.
-Items are ONLY Shipped Monday-Thursday. *In some circumstances, if an in-stock item is ordered late Thursday or early Friday, is to be shipped overnight, and payment has cleared, Henig Furs will process the order and allow Saturday delivery.
-Items ordered after 3:00 PM CST 2nd Day Air or Overnight will be shipped the following business day.
-Items ordered after 3:00 PM CST Friday 2nd Day Air or Overnight will be shipped on Monday.
*For rush orders, please chat or call (334) 277-7610 before placing your order to verify stock and current shipping times.
*Some items are specially made and may take longer to ship. Henig Furs does its best to put custom-made or backorder information on these items, but oversights can occur. Call us if you have questions about your order.
*In some circumstances beyond our control, payments can take up to 2 business days to clear. In these rare events, we will not ship until payment has completed processing.
*Signatures are required on deliveries of orders over $500. If there is a failed delivery attempt (FedEx should attempt to deliver 3 times, and will hold packages shipped to a FedEx office for pickup up to 7 days), and the package is returned to us, there will be an added shipping charge for a second delivery attempt. Contact us with questions or concerns regarding shipping/delivery.
Availability: We, at Henig Furs, do our best to keep our website and available inventory up-to-date on a regular basis. However, mistakes on availability, color, sizing or pricing can occur. We apologize in advance for any inconvenience.
Returns: Any item(s) ordered online, at henigfurs.com, may be returned for a full refund, minus shipping costs. In order to be eligible for refund, customers must initiate the return process within 5 days of receiving their order, the garment must not have been worn, and all tags must still be attached. Customers may use the included FedEx return shipping label to exchange or return item(s). Customers must fill out the return form, by circling their preferred option, and include it with their return shipment, or their return can not be processed. Online orders can not be returned in store, they must be shipped back. In store purchases must be returned to the store where it was originally purchased. Upon receipt of the item, Henig Furs reserves the right to determine whether to refund the purchase amount based on inspection of the garment. There is a $19.99 return shipping charge for return shipments deducted from refunds and store credits. Some custom-made furs are not eligible for return/refund. Items in clearance are ineligible for refund, only exchange or store credit. Please contact us with questions regarding return/refund eligibility. If you would like to exchange, and need more information, please use our chat, email email@example.com, call 334-277-7610, or text 425-979-2279.
Layaway: You must put at least 30% down on your layaway item or your order will be cancelled.